We provide a network of virtual, on-demand agents to outsource your staff augmentation needs, delivering unmatched flexibility, scale and quality customer experience.
Virtual Call Center Services
KAZAAM Limited gives you access to an experienced, on-demand virtual work force to provide remote call center services that can be tailored to suit you and your customer needs without missing a beat.
We look past geographical limits to source our agents based on their skills, education and industry work experience, so you can be rest assured that they’re prepared to represent you in the best way possible.
Our highly trained UK customer care agents have been creating memorable connections for clients across the country and the private, public and third sectors
Services WE OFFER
Benefits of Choosing KAZAAM
Since a virtual call center always allows remote contact center agents to work in real-time with your employees or users, your infrastructure has to be built up from the ground up to support internet telephony and real-time video calls. This increase in infrastructural preparedness allows you to be ready for other future challenges, and allows you to scale up operations as you expand easily
With the help of increased flexibility you can spend less time managing the call center and more time focusing on other business critical operations. By partnering with a proven virtual call center service provider, you gain immediate access to project managers and network architects who can help design, deploy, train and support your existing staff for better process efficiencies.
It is a well-known fact that virtual call centers allow you to receive excellent ROI by heightening your employee productivity and increasing your customer satisfaction levels. This in turn has an immediate effect on overall business operations. Since virtual call center agents can seamlessly switch between inbound and outbound calls, there is no necessity to have two separate teams handling both, thereby saving you money as well.
One of the most significant advantages of virtual call center is that because of the nature of the way their infrastructure is set up, call center agents do not have to concentrate on any single geographic location. As a result, they are able to function more independently as compared to other regular smaller call centers. This is a boon for organizations that have operations all across the globe and customer satisfaction is a major factor which they need to address.
One of the virtues of working with a virtual call center service provider is that you never have to worry about seasonal expectations and dwindling business arms which might not require the same level of support that the more successful ones might need. Whether you require 20 agents or 200, virtual call centers can easily ramp up operations as per your requirement.
High-quality call center agents can work remotely from home as well as an office location, and since the job entails freedom and peace of mind, the agents are not only relaxed and happy to work, but turn in better efficiency rates as compared to standard call center agents. Companies can also efficiently stagger agents based out of different time zones to respond to variations in call volume, without having to set up managers who would help coordinate multiple call centers around the world. This also boosts employee productivity and efficiency.
Customers always prefer agents who are friendly, knowledgeable, and answer their questions in a direct, timely manner. First call resolution is as important to customers as to you, and virtual call centers ensure that the best agents are assigned to answer given questions whenever required. Virtual call centers allow you to depend on chosen call center agents who have the relevant work experience and the mindset to handle tough customers, and benefit from better custom satisfaction rates.
Virtual call centers by nature depend on redundancy, which in turn helps them to be well prepared for any and all emergencies. Centralizing call center agents in a single location is a dangerous proposition as in case of a fire or any other natural calamity, there won’t be any backup to take care of the customers. This issue can be altogether avoided with the help of virtual call center agents.
What Our Clients Say
Connect with us
We’ve developed our virtual call centre services to integrate seamlessly with your business, people and systems, ensuring our agents represent your brand exactly the way you want. Discover how easy and affordable world-class customer care can be.